Property
Maintenance.
Properly Coordinated.
Reliable maintenance coordination for property managers,
letting agents and serviced accommodation providers
across
London & the South East.
One point of contact. Progress tracked. Clear completion evidence.
07917 805522
within 24 hours
One request. Four clear stages.
From the initial requirement to the final job record, each stage is clearly defined so you know what happens next.
Tell us what needs attention
Send the property location, required timescale, a brief description of the issue and any available photographs.
We review the scope and provide a price
We confirm coverage and availability, then provide the proposed scope, total price and terms for your written approval.
We arrange the work and keep you informed
Once approved, we instruct an appropriate independent contractor and coordinate access, scheduling, communication and progress.
You receive evidence and a clear record
We confirm the reported outcome, collect available completion evidence and record any actions that remain outstanding.
A clear record from instruction to outcome
You receive clear information at each stage, with the key approvals, updates and evidence organised around the job.
Clarified requirement
A confirmed record of the issue, required outcome, access arrangements and any important restrictions.
Written scope and total price
The proposed work, assumptions, exclusions and total Truestar price are set out for your approval.
Clear contractor instruction
The contractor receives a written brief covering the authorised work, appointment and reporting requirements.
Progress and exception updates
You are kept informed of material progress, delays and any additional work that requires approval.
Completion evidence
Relevant photographs, findings and completion information are collected and organised against the job.
Organised job record
Key communications, approvals, documents and outcomes are kept together for future reference.
The exact documents used depend on the job, but the objective remains consistent: clear authority, controlled cost and a usable evidence trail.
Start with one job
Use Truestar for a single repair or a small group of instructions. We confirm the scope, coverage, pricing and availability before you commit.
No long-term commitment
Assess the service through a genuine maintenance requirement.
Clear scope and pricing
The requirement and delivery cost are confirmed before work begins.
Tracked to completion
Progress, communication and completion are recorded throughout.
An easier way to manage property maintenance
One reliable point of contact to coordinate contractors, keep you updated and confirm the outcome.
Maintenance support built around you
When maintenance arises, Truestar gives you one accountable point of contact. We help clarify the requirement, coordinate a suitable independent contractor, track progress and close the instruction with clear completion evidence.
Reactive repairs
We coordinate unplanned maintenance from the initial instruction through to completion.
Planned maintenance
We arrange scheduled work around access, occupancy and your operational requirements.
Turnaround support
We coordinate repairs and remedial work between tenancies or guest stays.
Specialist work
We coordinate suitable plumbing, electrical, gas and other specialist trades, subject to scope, location and current availability.
Why work with Truestar
Truestar gives you one point of contact for contractor coordination, written progress updates and clear completion evidence.
The Right Contractor
We match each requirement with a suitable independent contractor, checking appropriate insurance and relevant trade credentials before any work is carried out.
Clear Communication
From your first enquiry through to completion, we keep everything organised, giving you clarity and confidence throughout the process.
Fast Responses
We aim to respond within 24 hours to ensure you receive a quick and responsive service following your enquiry.
The story behind Truestar Property Solutions
Truestar Property Solutions was created to provide a more organised, dependable and professional way to manage property maintenance.
Rather than clients having to contact multiple tradespeople themselves, Truestar acts as a professional point of contact, coordinating property maintenance through carefully selected independent contractors across London and the South East.
Our aim is simple: To provide a truly dependable and supportive service that makes property maintenance as straightforward and easy to manage as possible.
Professional communication, carefully selected contractors and reliable support.
The vision behind Truestar
Michael Justin
Founder of Truestar
I founded Truestar Property Solutions to provide property managers, letting agents and other property professionals with a simpler, more efficient and dependable way to manage their property maintenance needs.
My focus is on providing clear communication, dependable support and ensuring every enquiry is managed professionally from start to finish.
Every enquiry is handled with the same care and attention to detail that Truestar was built on.
Proudly serving London & the South East
Truestar coordinates reactive, planned and turnaround maintenance for property managers, letting agents and accommodation providers across London and the South East.
Please Note: Coverage is subject to scope, required timescale and current contractor availability. We confirm this before accepting each instruction.
Professional. Dependable. Trusted.
Helping property professionals manage property maintenance with clarity, confidence and peace of mind.
Work with Truestar
We’re building a reliable contractor network across London & the South East. If you provide professional property services, we’d be happy to hear from you.
Frequently asked questions
What does Truestar do?
Truestar provides structured property maintenance coordination. You send us one clear requirement; we confirm the scope, coverage, delivery cost and availability; then we coordinate the instruction, track progress and confirm the outcome.
Who carries out the work?
Work is carried out by trusted independent contractors. Before accepting an instruction, we confirm that the proposed contractor is suitable for the scope and check appropriate insurance and relevant trade credentials where required.
Can you coordinate contractors we already use?
Yes. If you already have preferred contractors, Truestar can coordinate them through the same structured process. Where additional capacity is required, we can source a suitable independent contractor, subject to verification and availability.
How is pricing agreed?
After reviewing the requirement, we confirm the proposed scope and total delivery cost before asking you to proceed. No work is instructed without your approval.
Can we start with one job?
Yes. You can use Truestar for a single repair or a small group of instructions without making a long-term commitment. This gives you a practical way to assess the service.
What areas do you cover?
Truestar primarily covers London and the South East. Coverage is confirmed for each instruction based on the location, scope, required timescale and suitable contractor availability.
What happens when the work is completed?
We confirm the reported outcome and provide available completion evidence, such as photographs or notes, together with any outstanding actions that still require attention.
Do you provide emergency or 24-hour cover?
We do not promise blanket 24-hour coverage. Urgent requirements are assessed individually, and the available response time is confirmed before an instruction is accepted.
Let’s discuss your enquiry
Send us the property location, required timescale and a brief outline of the work. We’ll reply to confirm coverage, availability and the next steps.
Have a maintenance enquiry to discuss?
Send us the location, timescale and a brief outline and we’ll get back to you to confirm the scope, coverage and availability.
Send your enquiry